Working with Recon.
What your team needs day to day: sign in, text Recon, read the board, and fix a mistake.
Sign in.
Sign in at app.tradia.ai with your work email and password. The board shows only your dealership’s vehicles.
New to Recon? Sign up to set up your dealership’s workspace.
Text Recon.
Recon lives in your team’s group text. Start your message with “Recon” so it knows you mean it; otherwise it stays quiet. Use the stock number and say what changed. If something is unclear, Recon asks one short question.
Add and update vehicles
- “Recon, add 24830 2021 Subaru Outback, blue, 41,200 miles”
- Adds the vehicle to the board.
- “Recon, 24830 RO is 6104412”
- Records the RO number.
- “Recon, 24830 RO total is $1,240”
- Records the total at any stage, without completing the car. Send a new total to correct it.
- “Recon, add 24833, a 2021 Subaru Outback, and 24834, a 2020 Toyota Camry”
- Adds several cars from one message. Stock numbers already on the board are skipped.
Move and assign work
- “Recon, move 24830 to detail”
- Moves it to detail.
- “Recon, 24830 is at the body shop”
- Updates where the car is.
- “Recon, assign 24830 to Jamie”
- Assigns the technician by name. Use someone already on your team.
- “Recon, 24830 is sold”
- Marks it sold. It stays on the board until recon is done.
- “Recon, mark 24830 urgent”
- Sets its priority. You can also put a car on hold or clear its priority.
- “Recon, 24830 is frontline ready”
- Completes it and takes it off the active board.
Ask about the board
- “Recon, which cars are assigned to Jamie?”
- Lists the active cars for that technician. You can also ask by advisor, location or stage.
- “Recon, what’s holding up 24830?”
- Answers from the live record.
- “Recon, how is the board looking?”
- Sums up what’s in recon right now.
- Mechanical and detail can happen in either order once the RO is opened.
- Changing a stage doesn’t move the car. Tell Recon where it is separately.
- Sold isn’t done. A sold car stays in recon until it’s complete.
Read the board.
The board is the shared record of every vehicle. Use the sidebar to move between views.
RO opened · Mechanical done · Detail in progress · Not yet front-line ready
- Active Recon
- Every vehicle in recon now, with its stage, days in recon, and anything blocking it.
- Completed, Wholesale, Abandoned
- Vehicles that finished recon, went to wholesale, or were pulled from the board.
- Metrics, Daily Digest
- Averages by lane and by technician, and a daily summary of the board.
- Locations, Team Members
- The places cars can be and the people on your team.
- Each vehicle shows its progress as RO, mechanical, detail, done. Green is finished, teal is current, gray is still to come.
- Days in recon count from when the RO is opened, not from when the car arrived on the lot.
- Open a vehicle to see its details, notes, parts, blockers, and a timeline of every change and who made it. From there you can move its stage, set a priority or target date, edit details, add a note, and add or resolve a blocker.
Fix a mistake.
- Check the vehicle on the board. You can correct its details there, or tell Recon: “Recon, 24830 RO is 6104421.”
- Wrong stock number? “Recon, change the stock number of 2483 to 24830” renames the vehicle. Its notes, stages and history stay together.
- More work needed? “Recon, 24830 needs to go back to mechanical” reopens that stage, even after the car was completed. Detail keeps its own status.
- Plans changed? “Recon, move 24830 to wholesale” takes it out of active recon. “Recon, take 24830 out of wholesale” brings it back.
- Notes can’t be edited or deleted. Add a new note that corrects it, or one that says DISREGARD.
- Pulled a car by mistake? “Recon, bring 24830 back” puts it back on the board.
Get help.
Need a login for someone on your team, or something isn’t working? Email us and we’ll get back to you.